Treat age strictly as a guide. Your child's current measurements and skills are what matter most. Before buying, compare them with the adjustment range and limits provided in the product specifications.

• Balance bike: to choose the right balance bike, measuring the child's inseam length from crotch to floor (while wearing shoes) is crucial, rather than relying solely on height or age. The minimum saddle height must be 1–2 cm lower than the measured inseam length so the child can comfortably rest both feet flat on the ground with slightly bent knees.
• Scooter: consider height, maximum user weight, and skill level. To select the right scooter, measure the height from the ground to the child's chest (sternum), then compare it with the handlebar adjustment range. The handlebars should sit right at chest level, allowing the child to maintain a straight posture. A three-wheeled model is a great starting choice, while a two-wheeled model suits a child who can already balance.
• Inline skates: measure foot length and compare it with the skate's insole length. Once put on, the foot should be stable, and the heel should not shift while riding.
• Helmet and protective pads: choose based on head circumference and the dimensions provided in the size chart.
  If you are deciding between models, contact us. Provide your child's age, height, and weight, plus foot length for skates.

If you are deciding between models, contact us. Provide your child's age, height, and weight, plus foot length for skates.

Yes, as long as the order has not yet been processed. Contact Customer Service as soon as possible with your order number and the details of the requested change.
Once processing or dispatch has started, changing or cancelling the order may no longer be possible. In that case, you can use our return procedure after receiving the delivery.

Orders placed on a business day before 12:00 PM are dispatched on the same day. Orders placed after 12:00 PM are shipped on the next business day.

• Spain: 1-2 working days, 5€ fee, free delivery from 50€
• Germany: 1-2 working days, 5€ fee, free delivery from 50€
• Netherlands: 1-2 working days, 5€ fee, free delivery from 50€
• Poland: 1-2 working days, 11.99 PLN fee, free delivery from 199 PLN

Payment methods may vary depending on the market. We universally offer card payments, Apple Pay, Google Pay, and PayPal. Additionally, local payment methods are available for specific countries:

• Poland: Przelewy24, BLIK, PayPo
• Netherlands: iDEAL / Wero

Orders may be shipped from more than one warehouse. If you receive only part of your order, check your dispatch confirmation email — it may contain two separate tracking links. If an item is incorrect or a second parcel was not scheduled, please contact us.
If the packaging is damaged, take photos of the box before opening it and during unpacking. For courier deliveries, ask the driver to draft a damage report. Next, contact Customer Service directly and provide your order number, a description of the issue, and the photos.

First, contact our service department. Provide your order number, product name or model, a detailed description of the issue, and — if possible — attach photos or a short video. Some issues stem from adjustment or assembly and can often be resolved without sending the whole product back. Service will also help confirm the availability of replacement parts.
If filing a claim is necessary, complete the warranty form and attach your order number or other proof of purchase. Specify the issue and your desired resolution, such as product repair or replacement.
Once cleared with service, send the product to:

Action Gear Brands Sp. z o.o.
Niciarniana 2/6
92-208 Łódź, Poland

We will respond to claims within 14 days of receipt. We do not accept claims delivered in person, sent cash-on-delivery (COD), or addressed directly to a Parcel Locker.
Please note that natural wear and tear of consumable parts, such as wheels or bearings, does not in itself constitute a product defect.

Pack the items you wish to return and include proof of purchase in the box. Secure the items properly for transport, then use the return link here: https://cariboo.eu/pages/cancellation-form.

After entering your order number and email address, you will receive your return label along with instructions on how to send your parcel.

We cover the cost of returning the products. Please keep your proof of postage until the return process is completed.

You have 30 days from the date of receiving your order to withdraw from the contract without giving any reason. If your order was delivered in multiple shipments, the period is counted from the receipt of the last part.
The product should be complete and securely packed. You may test it to the extent necessary to establish its nature and functionality, just as you would in a physical store. Using the product beyond this extent may reduce the refund amount.

Refunds are issued using the same payment method used for the original transaction, unless agreed otherwise with you. We will process the refund promptly, no later than 14 days from receiving your notice of cancellation.
We may withhold the refund until we receive the product back or until you provide proof of return shipping.